SMS Communications Policy

How SMS messaging is used across our services

Effective Date: February 25, 2026

Introduction

Geos LLC ("Geos," "we," "our," or "us") operates software platforms including but not limited to LeadBridge, ServiceFlow, Callio, and other communication-enabled services (collectively, the "Services").

This SMS Communications Policy explains how SMS messaging is used across our Services.

1. Types of SMS Messages

SMS messages sent through Geos-operated platforms may fall into the following categories:

A. Platform-to-User Notifications

These include:

  • New lead alerts
  • Account-related notifications
  • System alerts
  • Operational updates

These messages are informational and are not promotional. They are sent only to registered users who have opted in.

B. Business-to-Customer Communications

Certain Geos platforms allow registered business users to communicate with their own customers via SMS. These may include:

  • Appointment confirmations
  • Service updates
  • Lead follow-ups
  • Customer support conversations

In these cases:

  • The registered business user is the sender of the message.
  • Geos provides the communication infrastructure.
  • Businesses are responsible for collecting appropriate customer consent before sending messages.
  • Geos does not independently send marketing messages to consumers on behalf of businesses unless explicitly authorized and compliant with applicable laws.

2. How Users Opt In (Platform Notifications)

Users opt in to receive SMS notifications by:

  • Creating an account within one of our Services
  • Providing a valid mobile phone number
  • Enabling SMS notifications within their account settings

SMS notifications are optional and can be disabled at any time.

3. Customer Consent (Business Messaging)

Businesses using Geos platforms to message their customers must:

  • Obtain proper consent from their customers before sending SMS messages
  • Provide clear opt-out instructions
  • Comply with all applicable telecommunications and privacy regulations

Geos provides tools to help facilitate compliant messaging but does not assume responsibility for individual business opt-in practices.

4. Message Frequency

Message frequency varies based on:

  • Lead activity
  • Account usage
  • Customer interactions

Users and customers will only receive messages related to relevant activity.

5. Message and Data Rates

Message and data rates may apply depending on the recipient's mobile carrier and plan.

6. Opt-Out Instructions

Recipients may opt out at any time by:

  • Replying STOP to any SMS message
  • Following opt-out instructions provided by the sending business
  • Adjusting notification settings (for platform users)

After opting out, no further messages will be sent unless consent is re-established.

7. Help Instructions

For assistance:

8. Privacy

Phone numbers collected through our Services are used solely for operational communications and service-related messaging.

For more information, please review our Privacy Policy.

9. Regulatory Compliance

Geos LLC complies with applicable telecommunications regulations, including A2P messaging requirements and toll-free verification standards. Businesses using our platforms are required to comply with all applicable messaging consent laws.

10. Updates to This Policy

We may update this SMS Communications Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this SMS Communications Policy, please contact us:

Geos LLC
Email: support@geos-ai.com